1. Information We Collect
We collect the following information:
- Personal information: name, email, phone number, date of birth
- Identity verification documents: government-issued ID, proof of address
- Transaction data: deposit amounts, withdrawal requests, payment methods
- Device information: IP address, browser type, device identifiers
- Location data: to verify deposit locations and prevent fraud
2. How We Use Your Information
Your information is used to:
- Verify your identity and comply with KYC/AML regulations
- Process deposits, withdrawals, and payment transactions
- Prevent fraud and maintain platform security
- Communicate with you about your account and transactions
- Improve our services and user experience
- Comply with legal obligations and regulatory requirements
3. Information Sharing
We share your information with:
- Payment processors (Stripe) to facilitate transactions
- Escrow agents and deposit location partners
- Identity verification services for KYC compliance
- Law enforcement or regulatory agencies when legally required
- Service providers who help us operate the platform (under strict confidentiality agreements)
We NEVER sell your personal information to third parties for marketing purposes.
4. Data Security
We use industry-standard encryption (TLS/SSL) to protect your data in transit and at rest. All payment information is tokenized and processed through PCI-DSS compliant payment processors. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Delete your account and associated data (subject to legal retention requirements)
- Opt-out of marketing communications
- Request a copy of your data in portable format
6. Data Retention
We retain your information for as long as your account is active and for 7 years after account closure as required by financial regulations and anti-money laundering laws.
7. Cookies and Tracking
We use cookies and similar technologies to enhance user experience, analyze platform usage, and prevent fraud. You can control cookie preferences through your browser settings.
8. Contact Us
For privacy-related questions or to exercise your rights, contact us at: privacy@safecarry.com